14-Day Home Trial & Refund Policy
Comprehensive satisfaction guarantee across India
14-Day Complimentary In-Home Trial
We encourage you to lay your rug in your living room or bedroom. Observe the pile beneath morning sunlight and ambient evening lighting. If it does not exceed your expectations, we arrange complimentary doorstep reverse pickup.
1. Return Eligibility
To be eligible for a full refund or exchange:
- The item must be initiated for return within 14 days of receipt.
- The rug must remain unsoiled, free of pet hair, and in its original condition.
- Original cloth tags and protective wrap must be retained.
2. Complimentary Reverse Logistics
Unlike conventional stores, Maira Rug coordinates the entire reverse transit at our expense. Our logistics partner will arrive at your address with heavy-duty protective packaging materials.
3. Refund Disbursement
Once our inspection team confirms the rug's condition, refunds are disbursed directly to the original payment source (UPI account or Card) within 3 to 5 business days. For Cash on Delivery orders, refunds are dispatched via NEFT/IMPS transfer.